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Contact Information
Email Support
support@thecompanionhub.comResponse Time
Typically within 24-48 business hours
For emergencies:
Please contact local emergency services or your local authorities immediately.
Frequently Asked Questions
How do I report a profile?
To report a profile that violates our terms or appears suspicious, please use the contact form above and select "Abuse Report" as your subject. Provide the profile URL and describe the issue. We review all reports within 24-48 hours.
How do I remove my profile?
You can delete your profile by logging into your account, going to "Account Settings," and clicking "Delete Account." This will permanently remove your profile and all associated data from our platform.
I forgot my password - what do I do?
Click on "Forgot Password" on the login page, enter your email address, and we will send you a secure link to reset your password. If you do not receive the email within 10 minutes, please check your spam folder.
How do I update my photos?
Log into your provider dashboard, navigate to "Media" or "Profile Settings," and you can upload new photos or remove existing ones. We recommend using high-quality, recent photos that accurately represent you.
Is my personal information secure?
Yes, we take security seriously. All data is encrypted in transit and at rest using industry-standard protocols. We never store your full payment card details. For more details, please see our Privacy Policy.
How long does it take to get a response?
We aim to respond to all inquiries within 24-48 business hours. Technical issues may take longer to resolve. For urgent matters, please mark your message subject accordingly.